CASE STUDY

Managed Print Infrastructure
Built for Retail Continuity

Active implemented nationwide Managed Print Services for AB Vassilopoulos, managing more than 1,450 Kyocera devices in 267+ service points with strict SLA and extended support hours.

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Key Facts

267+

Service Points
Panhellenic coverage

1.450+

Managed Services
Kyocera devices

08:00 – 21:00

SLA Coverage
Daily service

30%

Reduction in cost of use
Significant savings

Strictly

SLA
High availability

THE CHALLENGE

  • Nationwide coverage of 267+ stores with different needs and geographical dispersion

  • Strict SLA with extended service hours 08:00 – 21:00 daily

  • High volume of mission-critical printouts for the daily operation of the stores (invoices, vouchers, labels, reports)
  • Frequent breakdowns and high maintenance costs of existing equipment
  • Equipment management without burdening internal IT resources
Kyocera Logo White

THE SOLUTION

  • Integrated Managed Print Services for more than 1.450 Kyocera devices
  • Single monitoring platform for all devices nationwide in real time

  • Preventive maintenance and remote diagnosis for maximum availability

  • SLA service 08:00 – 21:00 with guaranteed response times

  • Management of consumables & logistics for uninterrupted operation
  • Full fleet management without internal resources from the customer

THE EQUIPMENT

Robust and highly reliable multifunctional machines for demanding operating conditions.

  • High performance

  • High strength

  • Low maintenance requirements

  • Minimal damage

ACTIVE SUPPORT CENTRE

Managed Print Services

NATIONWIDE COVERAGE

ab-basilopoulos map

The operational impact

30% Reduction in cost of use

Cost savings on equipment, consumables and maintenance

Single monitoring platform

Complete device monitoring with reliable Kyocera equipment

Reduction
damage

Using robust Kyocera devices that offer reliability

Service
08:00 – 21:00

Extended support hours with strict SLA

Ease of
management

Management without internal resources and support with SLA

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ABOUT THE PROJECT

Printing Excellence Across Every Retail Location

Active ensures uninterrupted printing at every point of sale, enhancing business continuity and the customer experience of AB Vassilopoulos.

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