CASE STUDY

Managed Workplace Services
Built for Enterprise Productivity

Active implemented integrated Device-as-a-Service solutions for Deloitte Business Solutions, providing 1,648 Lenovo enterprise laptops with a full cycle of managed services and technical support.

Deloitte logo white

Full circle of services DaaS

deloitte step 1
Supply

Selection and supply of Lenovo enterprise
devices for modern corporate use

deloitte step 2
Staging

Preparation and quality control of devices in a specialised technical environment

deloitte step 3
Imaging & Configuration

Installation of corporate images and customization according to Deloitte policies

deloitte step 4
Deployment

Delivery of fully configured and ready-to-use devices

deloitte step 5
lifecycle management

Continuous management, upgrading and responsible recycling of equipment safely

MANAGED SERVICES & SUPPORT

  • Technical Support

    Helpdesk & remote support for
    immediate issue resolution

  • hardware support

    Manage warranties and repairs
    via Lenovo Premier Support

  • proactive monitoring

    Device monitoring and
    proactive troubleshooting

  • Incident Management

    Recording, managing and
    resolving incidents through SLAs

  • Reporting & Insights

    Performance and availability reports
    for full visibility

ENTERPRISE WORKPLACE

  • Support for hybrid working model

  • Secure, homogeneous and manageable IT environment

  • Seamless experience for every user

  • Business continuity & high availability

  • Centralized management & transparency

Key Facts

1.648

Lenovo Devices

DaaS

end-to-end services

100%

managed lifecycle

24/7

Support & Monitoring

High

Productivity & Continuity

The operational impact

Rapid integration of new users

In the corporate environment

Reduction of preparation time

And installation

Homogeneous &
secure

IT infrastructure

Improved
Experience

End users

Continuous
operational

Availability of equipment

deloitte daas lenovo
ABOUT THE PROJECT

Deloitte Device Lifecycle Management

The implementation of the project contributed to the creation of a reliable and efficient equipment management environment, allowing Deloitte Business Solutions to maintain high levels of productivity and business continuity.

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