CASE STUDY

Device-as-a-Service Operations
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Hospitality Environments

Active has been delivering Device-as-a-Service (DaaS) services for TEMES S.A. since 2022, managing more than 700 enterprise devices across Costa Navarino and Athens, with full lifecycle management and multivendor support.

TEMES logo - Device-as-a-Service Costa Navarino

Key Facts

700+
Managed Devices

Notebooks, Desktops & Monitors

2 Support Locations

Costa Navarino & Athens (Headquarters)

Multivendor
Support

Dell, Lenovo
& HP

Full Lifecycle Management

From procurement to replacement

CAPEX to OPEX Transformation

Transfer of expenses to an operational model

Full Management Device

Centralized management of all devices through a unified platform

Unified monitoring and real-time visibility across the entire environment

Automated provisioning, configuration & policy management

Asset inventory & compliance σε πραγματικό χρόνο

Reports & analytics for optimal decision-making

2 Support Locations

Costa Navarino

  • On-site technical support
  • Immediate response
  • Local presence & support

Athens – Headquarters

  • Specialized technical team
  • Remote & on-site support
  • Central coordination of services

Managed Services

proactive monitoring

24/7 Monitoring & Prevention

Helpdesk & Technical Support

Immediate user support with SLA

lifecycle management

Device Lifecycle Management

Hardware Refresh & Upgrades

Continuous equipment upgrades

Security & Compliance

Patches & Security Policies

Managed Print Services

Centralized print control

The operational impact

Centralized management and full visibility across the entire environment

Reduction of operational costs and increase in efficiency

Full coverage and support across critical operational points

Flexibility and scalability according to business needs

Transition from CAPEX to OPEX for improved financial planning

TEMES Device-as-a-Service - Managed Devices Costa Navarino
ABOUT THE PROJECT

Delivering Digital Excellence at Scale

Active is a strategic partner of TEMES, delivering comprehensive Device-as-a-Service solutions for a modern, secure, and efficient digital workplace.

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